March 22, 2010

Here's my not so funny story.

Marissa measures a cabinet job for a remodel.
Customer beats Marissa up on price until it's to her satisfaction.
Customer needs to order right now.
Customer's dad promises no walls will change and window will stay in the same spot.
Marissa orders cabinets.
Cabinets arrive.
Marissa sets up cabinet delivery.
Marissa walks in to check on job to find the installer ruining everything.
Installer has toe kick on wrong.
Marissa explains the toe kick is 4 1/2" tall just like every other stinkin' cabinet.
Installer has blind corner in wrong position.
Marissa explains it has to be pulled & he has to make sure the fill is large enough to clear the stove.
Installer asks what the wood pieces are for.
Marissa explains they are crown moulding for the tops of the cabinets.
Marissa gets into her car to cry because installer is an idiot.

Weeks go by.  Job should have been installed weeks ago.

Marissa checks on job.
Installer left his openings for dishwasher and range almost 1" too wide.
Customer ordered a larger window than the original.
Those two added up caused the entire wall to be off.
1.75" reveal on one side.  3.5" reveal on the other side.
Beautiful cabinets look like crap.
Customer wants Marissa to give discount or order new cabinet.
Marissa wants to punch installer in the face.
Marissa will not be giving any discount.
Marissa will not be recommending installer to anyone ever.
Marissa's boss is calling customer in the morning to explain.
Marissa is frazzled and wishes people were more competent.

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